Frequently Asked Questions

Design Services

  • Can a Metropolitan designer come to my house to measure and offer their design advice?
    • Metropolitan does all initial consultations and meetings at one of our four design studios
  • Do I need to make an appointment to see your products or meet with a designer?
    • We welcome walk-in clients, and a Metropolitan designer will be able to discuss our products and provide an overview, but in-depth consultations can require an hour or more, and are therefore by appointment
  • How do I make an appointment with a Metropolitan designer? 
    • Customers can call one of the four Metropolitan design studios to set up an appointment, or submit a request via our website here
    • If your contractor, interior designer or architect recommends a particular Metropolitan designer they work with, please specify that designer when making an appointment
  • When does Metropolitan take measurements of the project space? 
    • Once a client confirms they’re moving forward with Metropolitan, the Metropolitan designer will come out to measure and Metropolitan takes full financial responsibility for the measurements
  • Does Metropolitan install cabinets and countertops?
    • We do not install our cabinets, those are to be installed by the client’s general contractor/carpenter, but we do install our stone countertops

Cabinets

  • Where does Metropolitan manufacture their cabinets?
    • In our 145,000 square foot factory in Norwood, MA
  • What cabinet lines does Metropolitan carry?
    • Over 90% of what we sell is are our own in-house manufactured cabinet lines, but we also carry a few additional cabinet lines including Kemper & Wolf
  • What are the lead times for Metropolitan’s cabinets? 
    • Since we manufacture several lines of custom and stock cabinets, we have a range of lead times. Metropolitan designers can provide specifics at consultation meetings
  • Does Metropolitan replace just cabinet doors?
    • Metropolitan’s doors are made specifically for our cabinets, so we are only able to replace doors on previously installed Metropolitan cabinets and not other cabinet lines
  • Does Metropolitan offer cabinet refacing?
    • No, we do not
  • What is the best way to clean cabinets? 
    • See our cleaning guide here

Countertops

  • Are you a fabricator or a stone vendor?
    • We are a stone fabricator, and conveniently stock stone slabs in our Norwood stone showroom for clients
  • Do I need to make an appointment to see your stone selection?
    • No, we accept walk-ins at all four locations during business hours. Please note our full stone slabs are house at our Norwood location stone gallery
  • What if we don’t find what we are looking for from Metropolitan’s stone selection?
    • We work with stone vendors throughout Massachusetts and New England to source material, which we then fabricate for our clients
  • What do I do if I find a slab I like at a stone vendor?
    • Ask the vendor to tag the slab(s) you choose and contact your designer at Metropolitan. We will then provide you with a price for the full fabrication job. Upon approval, we will take a deposit for the job and bring the stone to Metropolitan to be fabricated
  • What do I need to provide in order to get a quote on a countertop?
  • Do you offer square foot pricing for stone tops?
    • Because each project is different with regards to material, details and options, we price by the job
  • Do you rip out old countertops?
    • Yes, when we install a client’s new countertops we can remove the old tops for a fee
    • Countertops are removed before the template is taken
  • How do I care for my stone countertops? 
    • See our instructions for countertop maintenance here
  • Do you sell plumbing?
    • Yes we do! See the sink and faucet lines we carry here
http://metcabinet.com/frequently-asked-questions/